At Portable Audio Tech, we want you to be completely satisfied with your purchase of our premium audio products. Whether you’ve invested in one of our cutting-edge wireless Bluetooth speakers or another audio device, our goal is to ensure that your experience is nothing short of exceptional. If for any reason you need to return a product, our Returns Policy is designed to provide you with a seamless and hassle-free process.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, including all packaging, accessories, and manuals.
• Returns must be initiated within 30 days of the date of purchase.
• The product must not have been used or damaged beyond normal wear and tear.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Please include your order number, a description of the issue, and any relevant photos if applicable.
2. Return Authorization: Once your return request is reviewed and approved, you will receive a Return Authorization Number and instructions on how to proceed with the return.
3. Prepare the Package: Carefully pack the item in its original packaging, including all accessories, manuals, and the Return Authorization Number. Ensure that the package is securely sealed to prevent any damage during transit.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item is protected in case of loss or damage during transit.

Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item, we will process a refund to your original method of payment. Please allow up to 7-10 business days for the refund to appear on your account, depending on your financial institution.
• Exchanges: If you wish to exchange your product for a different item, please initiate the return process as outlined above and place a new order for the replacement item. We will process a refund for the returned item once it is received and inspected.

Non-Returnable Items

Please note that certain items are not eligible for return, including but not limited to:

• Products that have been used or damaged.
• Items purchased more than 30 days ago.
• Custom or personalized products.

Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact us at [email protected]. Our team is here to help you through the process and ensure that your concerns are addressed promptly.

Thank you for choosing Portable Audio Tech. We appreciate your business and look forward to serving you in the future.